Food for thought

Who would have thought that a simple change to the canteen arrangement would create such excitement? We are trying a different layout in the canteen in an effort to speed up the service and allow more students the chance to be served. We have tried several arrangements in the last few months, including where students are able to buy different food types, but Monday’s new arrangements clearly surprised some students. The change is a simple one: we have put the responsibility on the students to first select their food and then move through to the tills to pay. We believed that giving students the chance to try a “grab and go” style layout, and putting trust in them to ensure that they queued up and paid, would demonstrate our faith in our students to act maturely – they have not let us down! The lunch queue was cleared, on average, 12 minutes quicker per day, and we were selling more food.

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